Can AI do routine communication and explanation?

Routine communication and explanation

Part of the output can be produced by software today.

Software drafts well and sends at volume, and vertical support agents now resolve a large share of inbound questions end to end. What does not transfer is the relationship, and the judgment about when a message should not be sent at all.

Addressed by vertical agents, builders, generalist agents

Sierra Decagon n8n Zapier ChatGPT (agent mode)Claude Whole landscape

All 180 activities of this kind

Ordered by how many occupations perform them, so the work that affects the most people reads first.

Find180 of 180

Work activities, most widely performed first
Activity	Jobs
Collaborate with healthcare professionals to plan or provide treatment	53
Advise students on academic or career matters	52
Explain regulations, policies, or procedures	51
Advise educators on curricula, instructional methods, or policies	34
Advise others on business or operational matters	32
Testify at legal or legislative proceedings	31
Notify others of equipment repair or maintenance needs	28
Explain medical procedures or test results to patients or family members	25
Answer telephones to direct calls or provide information	25
Provide health and wellness advice to patients, program participants, or caregivers	25
Provide information to coworkers	22
Confer with organizational members to accomplish work activities	22
Confer with technical personnel to prepare designs or operational plans	21
Resolve customer complaints or problems	21
Recommend organizational process or policy changes	21
Recommend technical design or process changes to improve efficiency, quality, or performance	21
Exchange information with colleagues	20
Inform medical professionals regarding patient conditions and care	20
Advise customers on the use of products or services	20
Advise others on legal or regulatory compliance matters	20
Confer with coworkers to coordinate work activities	19
Respond to customer problems or complaints	19
Advise medical personnel regarding healthcare issues	19
Collaborate with other teaching professionals to develop educational programs	18
Explain technical product or service information to customers	17
Discuss student progress with parents or guardians	17
Discuss problems or issues with supervisors	16
Notify others of emergencies, problems, or hazards	16
Collaborate with others to determine design specifications or details	16
Confer with customers or users to assess problems	16
Present information to the public	16
Communicate detailed medical information to patients or family members	15
Collaborate on research activities with scientists or technical specialists	15
Correspond with customers to answer questions or resolve complaints	15
Provide technical guidance to other personnel	15
Communicate with others to coordinate vehicle movement	14
Communicate health and wellness information to the public	14
Provide transportation information to passengers or customers	14
Recommend changes to improve computer or information systems	14
Communicate organizational policies and procedures	13
Receive information or instructions for performing work assignments	13
Report vehicle or equipment malfunctions	13
Confer with clients to determine needs	13
Answer customer questions about goods or services	13
Collaborate with other professionals to assess client needs or plan treatments	12
Provide notifications to customers or patrons	12
Advise patients on effects of health conditions or treatments	12
Advise others about environmental management or conservation	12
Communicate test or assessment results to medical professionals	11
Collaborate with others to determine technical details of productions	11
Provide technical support for software maintenance or use	11
Advise communities or institutions regarding health or safety issues	11
Provide counsel, comfort, or encouragement to individuals or families	11
Discuss goods or services information with customers or patrons	10
Report information to managers or other personnel	10
Provide technical information or assistance to public	10
Provide information to the general public	10
Discuss account status or activity with customers or patrons	10
Inform individuals or organizations of status or findings	10
Respond to customer inquiries	10
Recommend products or services to customers	10
Advise others on financial matters	10
Present work to clients for approval	9
Inform the public about policies, services or procedures	9
Communicate organizational information to customers or other stakeholders	9
Communicate with clients about products, procedures, and policies	9
Confer with clients to discuss treatment plans or progress	9
Communicate results of environmental research	9
Confer with other professionals to plan patient care	9
Confer with personnel to coordinate business operations	9
Discuss business strategies, practices, or policies with managers	9
Request emergency personnel	9
Report maintenance or equipment problems to appropriate personnel	9
Discuss design or technical features of products or services with technical personnel	9
Communicate project information to others	9
Provide customer service to clients or users	9
Provide customers with general information or assistance	9
Advise customers on technical or procedural issues	9
Provide recommendations to others about computer hardware	9
Advise others on ways to improve processes or products	9
Advise others on matters of public policy	9
Counsel clients or patients regarding personal issues	9
Communicate with other workers to coordinate activities	8
Liaise between departments or other groups to improve function or communication	8
Communicate with coworkers to coordinate installations or repairs	8
Communicate situation details to appropriate personnel	8
Confer with customers or designers to determine order specifications	8
Discuss designs or plans with clients	8
Present social services program information to the public	8
Provide attraction or event information to patrons	8
Provide basic information to guests, visitors, or clients	8
Explain use of products or services	7
Explain engineering drawings, specifications, or other technical information	7
Confer with family members to discuss client treatment plans or progress	7
Communicate with the public on environmental issues	7
Assist engineers or scientists with research	7
Relay information between personnel	7
Confer with others to conduct or arrange operational activities	7
Collaborate with other professionals to develop education or assistance programs	7
Discuss production content and progress with others	7
Collaborate with others to develop or refine designs	7
Meet with individuals involved in legal processes to provide information and clarify issues	7
Confer with clients to exchange information	7
Explain project details to the general public	7
Inform viewers, listeners, or audiences	7
Recommend types of assistive devices	7
Advise others on issues related to repairs, installation, or equipment design	7
Recommend changes or corrective procedures	7
Advise others on career or personal development	7
Counsel family members of clients or patients	7
Interpret financial information for others	6
Explain financial information to customers	6
Communicate green energy production information	6
Communicate with other construction or extraction personnel to discuss project details	6
Communicate with others to coordinate material handling or movement	6
Collaborate with other agencies and institutions to coordinate educational matters	6
Provide educational information to the public	6
Provide patrons with directions to locales or attractions	6
Communicate with customers to resolve complaints or ensure satisfaction	6
Provide medical or cosmetic advice for clients	6
Provide technical support for computer network issues	6
Advise others on human resources topics	6
Advise others on healthcare matters	6
Advise others on social or educational issues	6
Advise others on health and safety issues	6
Counsel clients or patients with substance abuse issues	6
Translate information for others	5
Meet with coworkers to communicate work orders or plans	5
Discuss performance, complaints, or violations with supervisors	5
Communicate dining or order details to kitchen personnel	5
Collaborate with others to develop or implement marketing strategies	5
Relay information about incidents or emergencies to personnel using phones or two-way radios	5
Warn individuals about rule violations or safety concerns	5
Present food or beverage information or menus to customers	5
Present business-related information to audiences	5
Advise others regarding green practices or environmental concerns	5
Advise others about land management or conservation	5
Advise others on the development or use of new technologies	5
Advise others on analytical techniques	5
Advise others on educational matters	5
Advise others on management of emergencies or hazardous situations or materials	5
Recommend improvements to increase safety or reduce risks	5
Intervene in crisis situations to assist clients	5
Counsel clients regarding interpersonal issues	5
Counsel clients on mental health or personal achievement	5
Recommend investments to clients	5
Interpret cultural or religious information for others	4
Educate clients on financial planning topics	4
Explain technical medical information to patients	4
Confer with coworkers to coordinate maintenance or cleaning activities	4
Confer with managers to make operational decisions	4
Communicate safety or hazard information to others	4
Collaborate with others in marketing activities	4
Notify others of equipment problems	4
Consult with others regarding safety or health equipment or facilities	4
Confer with court staff to clarify information	4
Discuss service options or needs with clients	4
Represent the interests of clients in legal proceedings	4
Report news to the public	4
Advise patients on healthcare system processes	4
Advise others on green energy or related technologies	4
Recommend personnel decisions or human resources activities	4
Recommend packing or shipping methods	4
Advise clients or community groups on health issues	4
Advise athletes, coaches, or trainers on exercise regimens, nutrition, or equipment use	4
Provide information about landscaping services or costs	3
Inform others about laws or regulations	3
Assist other educational professionals with projects or research	3
Communicate patient status to other health practitioners	3
Share sales-related or market information with colleagues	3
Collaborate with others to determine production details	3
Advise patients on preventive care techniques	3
Advise others on farming or forestry operations, regulations, or equipment	3
Advise others on logistics topics	3
Discuss child development and behavior with parents or guardians	3
Counsel clients regarding educational or vocational issues	3
Provide legal advice to clients	3
Recommend legal actions	3
Present sustainable products or services information to the public	2
Advise real estate clients	2