Notify others of equipment repair or maintenance needs.
Part of the output can be produced by software today.
Software drafts well and sends at volume, and vertical support agents now resolve a large share of inbound questions end to end. What does not transfer is the relationship, and the judgment about when a message should not be sent at all.
| How automatable | Partly automatable |
|---|---|
| Kind of work | Routine communication and explanation |
| Jobs that do it | 28 occupations |
| Tool categories that apply | Vertical agents, Builders, Generalist agents |
| O*NET activity | Communicating with Supervisors, Peers, or Subordinates (4.A.4.a.2) |
What could do this work.
These are the categories of tool that address routine communication and explanation, with a few live examples from our landscape. We name the category rather than promise that a specific product does your specific task, because that promise would not be true.
Vertical agents
Builders
Generalist agents
Categories are matched from the kind of work, not from vendor marketing. Before committing to any of them, check that the tool can reach the system your record actually lives in. That connection, not the model, is where most of these projects stall.
Who does this work.
28 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
- Adhesive Bonding Machine Operators and Tenders
- Biofuels Processing Technicians
- Biomass Plant Technicians
- Chemical Equipment Operators and Tenders
- Chemical Plant and System Operators
- Cooling and Freezing Equipment Operators and Tenders
- Crushing, Grinding, and Polishing Machine Setters, Operators, and Tenders
- Extruding and Forming Machine Setters, Operators, and Tenders, Synthetic and Glass Fibers
- Extruding, Forming, Pressing, and Compacting Machine Setters, Operators, and Tenders
- Food and Tobacco Roasting, Baking, and Drying Machine Operators and Tenders
- Food Batchmakers
- Food Cooking Machine Operators and Tenders
- Gas Plant Operators
- Grinding, Lapping, Polishing, and Buffing Machine Tool Setters, Operators, and Tenders, Metal and Plastic
- Helpers--Production Workers
- Inspectors, Testers, Sorters, Samplers, and Weighers
- Meter Readers, Utilities
- Multiple Machine Tool Setters, Operators, and Tenders, Metal and Plastic
- Nuclear Power Reactor Operators
- Packaging and Filling Machine Operators and Tenders
- Petroleum Pump System Operators, Refinery Operators, and Gaugers
- Power Plant Operators
- Semiconductor Processing Technicians
- Textile Bleaching and Dyeing Machine Operators and Tenders
- Textile Cutting Machine Setters, Operators, and Tenders
- Textile Knitting and Weaving Machine Setters, Operators, and Tenders
- Textile Winding, Twisting, and Drawing Out Machine Setters, Operators, and Tenders
- Welders, Cutters, Solderers, and Brazers
Work that goes with it.
O*NET groups these under “Notify others of emergencies or problems”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.