The tasks · Meter Readers, UtilitiesSOC 43-5041.00
Data entry and upload of meter readingsWhat can do this →
88% · agentMostly automatable
Verify and reconcile abnormal consumption readingsWhat can do this →
82% · agentMostly automatable
Update customer address and meter location recordsWhat can do this →
80% · agentMostly automatable
Report equipment problems and maintenance needsWhat can do this →
58% · agentPartly automatable
Physical meter reading along routesWhat can do this →
18% · you keepBarely automatable
On-site meter inspection, connection/disconnection, and repairsWhat can do this →
12% · you keepBarely automatable
The team4 agents · 2 need no setup
Meter Data Entry Agent
Microsoft Excel · Meter reading software · Microsoft Access
Needs Meter reading software
Consumption Verification Agent
Microsoft Excel · Billing software · Sheets
● No integration needed
Customer Records Agent
Microsoft Access · Geographic information system GIS systems · Mapping software
Needs GIS systems
Maintenance Reporting Agent
Microsoft Outlook · Microsoft Word · Email
● No integration needed
You keep this
Physical presence for on-site meter reading and route navigationHands-on meter inspection, connection/disconnection of utility servicesPerform preventative maintenance and minor repairs on equipmentDirect customer interaction for service issues requiring in-person resolution
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
