Report information to managers or other personnel
Part of the output can be produced by software today.
Software drafts well and sends at volume, and vertical support agents now resolve a large share of inbound questions end to end. What does not transfer is the relationship, and the judgment about when a message should not be sent at all.
| How automatable | Partly automatable |
|---|---|
| Kind of work | Routine communication and explanation |
| Jobs that do it | 10 occupations |
| Tool categories that apply | Vertical agents, Builders |
| O*NET activity | Communicating with Supervisors, Peers, or Subordinates (4.A.4.a.2) |
What this looks like on the job
Not our paraphrase. These are real task statements recorded against this activity, spread across the 10 occupations that perform it.
- Refer questionable claims to investigator or claims adjuster for investigation or settlement.
- Report project plans, progress, and results.
- Report project status, such as budget, resources, technical issues, or customer satisfaction, to managers.
- Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
- Disseminate information regarding tools, reports, or metadata enhancements.
- Write and present department budgets to upper management or other stakeholders.
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
- Inform management about problems, such as employee disputes.
- Evaluate services received on the tour, and report findings to tour organizers.
- Report job completions to agencies and obtain information about future appointments.
- Report overpayments, underpayments, and other irregularities.
- Report to management regarding the finances of establishment.
What we would actually use
One recommendation rather than a shortlist, because a shortlist is just your problem handed back. This is what we would buy for routine communication and explanation, and what it costs.
Drafting replies costs nothing beyond the assistant you already pay for. Only move to a support agent billed per resolution once the inbound volume is large enough that the per-resolution price beats the hour it takes you.
Chosen for the cheapest thing that does the job, not the best funded. Nothing on this site is sponsored, and the full landscape is there when you want to disagree with us.
The rest of the category
Context, not alternatives to weigh up. We name the layer rather than promise a named product does your specific task.
Matched from the kind of work, not from vendor marketing. Check any of them can reach the system your records actually live in — that connection, not the model, is where these projects stall.
How people actually do it
No workflow names this activity yet, but these automate the same kind of work, with the prompts to paste and what to keep for yourself.
Who does this work
10 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
Work that goes with it
O*NET groups these under “Communicate with others about operational plans or activities”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.