Claims Adjusters, Examiners, and Investigators, task by task.
The work this job is made of, grouped and scored on how much of its output software can produce today, then linked to what addresses it. What is left over is the job. The full activity list is underneath.
Also filed here72
- adjuster
- claims agent
- investigator
- fire adjuster
- claims analyst
- claims auditor
- claims adjuster
- claims adjustor
- claims approver
- claims examiner
- adjustment clerk
- claims inspector
- claims processor
- general adjuster
- and 58 more
- SOC code
- 13-1031.00
- Activities scored
- 6
- In O*NET
- 26 activities
- Activities an agent can take on
- 5
- Grounded in
- O*NET 30.3
The tasks · Claims Adjusters, Examiners, and InvestigatorsSOC 13-1031.00
Data analysis and reportingWhat can do this →
88% agentMostly automatable
Claims documentation and record maintenanceWhat can do this →
85% agentMostly automatable
Property damage assessment and cost estimationWhat can do this →
82% agentMostly automatable
Claims verification and validationWhat can do this →
80% agentMostly automatable
Customer correspondence and inquiry handlingWhat can do this →
64% agentPartly automatable
Complex claim negotiations and settlementsWhat can do this →
25% you keepBarely automatable
The team5 agents 5 need no setup
Claims Analytics Agent
Microsoft Excel · Microsoft Access · Claims processing administration and management software
No integration needed
Documentation Agent
Microsoft Word · Microsoft Office software · Claims processing administration and management software
No integration needed
Property Assessment Agent
CCC Pathways Appraisal Quality Solution · Microsoft Excel · Business software applications
No integration needed
Claims Verification Agent
Microsoft Access · Claims processing administration and management software · Microsoft Excel
No integration needed
Customer Communication Agent
Microsoft Outlook · Email · Claims processing administration and management software
No integration needed
You keep this
Final claim settlement decisions and payment authorizationsLegal accountability for claim determinations and litigationHigh-stakes negotiations with attorneys and major claimantsCourt appearances and testimony in contested cases
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
The full activity list
All 26 detailed work activities O*NET records for Claims Adjusters, Examiners, and Investigators, grouped by how much of each one software can take on. Every row has its own page.
Mostly automatable 16
Partly automatable 7
| Activity | Jobs |
|---|---|
| Resolve customer complaints or problems | 21 |
| Advise others on legal or regulatory compliance matters | 20 |
| Advise others on financial matters | 10 |
| Report information to managers or other personnel | 10 |
| Confer with others about financial matters | 9 |
| Meet with individuals involved in legal processes to provide information and clarify issues | 7 |
| Present business-related information to audiences | 5 |
Barely automatable 3
| Activity | Jobs |
|---|---|
| Supervise employees | 57 |
| Negotiate agreements to resolve disputes | 6 |
| Implement financial decisions | 5 |