The tasks · Claims Adjusters, Examiners, and InvestigatorsSOC 13-1031.00
Data analysis and reportingWhat can do this →
88% · agentMostly automatable
Claims documentation and record maintenanceWhat can do this →
85% · agentMostly automatable
Property damage assessment and cost estimationWhat can do this →
82% · agentMostly automatable
Claims verification and validationWhat can do this →
80% · agentMostly automatable
Customer correspondence and inquiry handlingWhat can do this →
64% · agentPartly automatable
Complex claim negotiations and settlementsWhat can do this →
25% · you keepBarely automatable
The team5 agents · 5 need no setup
Claims Analytics Agent
Microsoft Excel · Microsoft Access · Claims processing administration and management software
● No integration needed
Documentation Agent
Microsoft Word · Microsoft Office software · Claims processing administration and management software
● No integration needed
Property Assessment Agent
CCC Pathways Appraisal Quality Solution · Microsoft Excel · Business software applications
● No integration needed
Claims Verification Agent
Microsoft Access · Claims processing administration and management software · Microsoft Excel
● No integration needed
Customer Communication Agent
Microsoft Outlook · Email · Claims processing administration and management software
● No integration needed
You keep this
Final claim settlement decisions and payment authorizationsLegal accountability for claim determinations and litigationHigh-stakes negotiations with attorneys and major claimantsCourt appearances and testimony in contested cases
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
