The tasks · Claims Adjusters, Examiners, and InvestigatorsSOC 13-1031.00
Data analysis and reportingWhat can do this →
88% · agent
Claims documentation and record maintenanceWhat can do this →
85% · agent
Property damage assessment and cost estimationWhat can do this →
82% · agent
Claims verification and validationWhat can do this →
80% · agent
Customer correspondence and inquiry handlingWhat can do this →
78% · agent
Complex claim negotiations and settlementsWhat can do this →
25% · you keep
The team5 agents · 5 need no setup
Claims Analytics Agent
Microsoft Excel · Microsoft Access · Claims processing administration and management software
● No integration needed
Documentation Agent
Microsoft Word · Microsoft Office software · Claims processing administration and management software
● No integration needed
Property Assessment Agent
CCC Pathways Appraisal Quality Solution · Microsoft Excel · Business software applications
● No integration needed
Claims Verification Agent
Microsoft Access · Claims processing administration and management software · Microsoft Excel
● No integration needed
Customer Communication Agent
Microsoft Outlook · Email · Claims processing administration and management software
● No integration needed
You keep this
Final claim settlement decisions and payment authorizationsLegal accountability for claim determinations and litigationHigh-stakes negotiations with attorneys and major claimantsCourt appearances and testimony in contested cases
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
