The tasks · First-Line Supervisors of Personal Service WorkersSOC 39-1022.00
Schedule and coordinate worker assignmentsWhat can do this →
85% · agent
Process supply and equipment requisitionsWhat can do this →
82% · agent
Draft customer complaint responsesWhat can do this →
80% · agent
Generate performance evaluation reportsWhat can do this →
78% · agent
Create training materials and proceduresWhat can do this →
75% · agent
Conduct facility and equipment inspectionsWhat can do this →
25% · you keep
The team5 agents · 5 need no setup
Scheduling agent
Work scheduling software · Microsoft Excel · Microsoft Outlook
● No integration needed
Procurement agent
Inventory management systems · Microsoft Excel · Web
● No integration needed
Customer service agent
Microsoft Word · Email · Web
● No integration needed
Performance tracking agent
Microsoft Excel · Microsoft Word · Timekeeping software
● No integration needed
Training content agent
Microsoft Word · Microsoft PowerPoint · Docs
● No integration needed
You keep this
Make final hiring and firing decisionsTake disciplinary action and handle employee disputesConduct physical inspections and safety assessmentsOwn accountability for service quality and team performance
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
No software category addresses thisWhy not