The tasks · First-Line Supervisors of Personal Service WorkersSOC 39-1022.00
Maintain operational knowledge and continuing educationWhat can do this →
88% · agentMostly automatable
Investigate and analyze employee complaintsWhat can do this →
82% · agentMostly automatable
Prepare work schedules and assign dutiesWhat can do this →
62% · agentPartly automatable
Draft customer complaint resolutions and responsesWhat can do this →
58% · agentPartly automatable
Train workers on procedures and policiesWhat can do this →
28% · you keepBarely automatable
Inspect facilities and equipment for standards complianceWhat can do this →
18% · you keepBarely automatable
The team4 agents · 4 need no setup
Knowledge Management Agent
Web · Search · Docs
● No integration needed
Complaint Investigation Agent
Microsoft Word · Microsoft Excel · Email
● No integration needed
Scheduling Agent
Work scheduling software · Microsoft Excel · Email
● No integration needed
Customer Response Agent
Microsoft Outlook · Microsoft Word · Docs
● No integration needed
You keep this
Deliver in-person training and coaching to staffConduct physical inspections of facilities and equipmentMake final disciplinary and hiring decisionsDirectly supervise and motivate workers on the floor
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
