Provide technical information or assistance to public
Part of the output can be produced by software today.
Software drafts well and sends at volume, and vertical support agents now resolve a large share of inbound questions end to end. What does not transfer is the relationship, and the judgment about when a message should not be sent at all.
| How automatable | Partly automatable |
|---|---|
| Kind of work | Routine communication and explanation |
| Jobs that do it | 10 occupations |
| Tool categories that apply | Vertical agents, Builders |
| O*NET activity | Communicating with People Outside the Organization (4.A.4.a.3) |
What this looks like on the job
Not our paraphrase. These are real task statements recorded against this activity, spread across the 10 occupations that perform it.
- Disseminate information about nursing informatics science and practice to the profession, other health care professions, nursing students, and the public.
- Communicate test results to state and federal representatives and general public.
- Provide visitor services, such as explaining regulations, answering visitor requests, needs and complaints, and providing information about the park and surrounding areas.
- Conduct question-and-answer presentations on astronomy topics with public audiences.
- Prepare weather reports or maps for analysis, distribution, or use in weather broadcasts, using computer graphics.
- Communicate scientific or technical information to the public, organizations, or internal audiences through oral briefings, written documents, workshops, conferences, training sessions, or public hearings.
- Answer questions and provide technical assistance and information to contractors or the public regarding issues such as well drilling, code requirements, hydrology, and geology.
- Respond to public inquiries and complaints.
- Respond to general inquiries or requests from the public.
- Inform users of audio and videotaping service policies and procedures.
- Conduct field trips to point out scientific, historic, and natural features of parks, forests, historic sites, or other attractions.
- Develop and modify astronomy-related programs for public presentation.
- Broadcast weather conditions, forecasts, or severe weather warnings to the public via television, radio, or the Internet or provide this information to the news media.
- Prepare or present agricultural demonstrations.
- Prepare and present illustrated lectures and interpretive talks about park features.
- Assist with operations of general facilities, such as visitor centers.
What we would actually use
One recommendation rather than a shortlist, because a shortlist is just your problem handed back. This is what we would buy for routine communication and explanation, and what it costs.
Drafting replies costs nothing beyond the assistant you already pay for. Only move to a support agent billed per resolution once the inbound volume is large enough that the per-resolution price beats the hour it takes you.
Chosen for the cheapest thing that does the job, not the best funded. Nothing on this site is sponsored, and the full landscape is there when you want to disagree with us.
The rest of the category
Context, not alternatives to weigh up. We name the layer rather than promise a named product does your specific task.
Matched from the kind of work, not from vendor marketing. Check any of them can reach the system your records actually live in — that connection, not the model, is where these projects stall.
How people actually do it
No workflow names this activity yet, but these automate the same kind of work, with the prompts to paste and what to keep for yourself.
Who does this work
10 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
Work that goes with it
O*NET groups these under “Provide information or assistance to the public”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.