Communicate health and wellness information to the public
Part of the output can be produced by software today.
Software drafts well and sends at volume, and vertical support agents now resolve a large share of inbound questions end to end. What does not transfer is the relationship, and the judgment about when a message should not be sent at all.
| How automatable | Partly automatable |
|---|---|
| Kind of work | Routine communication and explanation |
| Jobs that do it | 14 occupations |
| Tool categories that apply | Vertical agents, Builders |
| O*NET activity | Communicating with People Outside the Organization (4.A.4.a.3) |
What this looks like on the job
Not our paraphrase. These are real task statements recorded against this activity, spread across the 14 occupations that perform it.
- Educate the public about health issues or enforce health legislation to prevent disease, to promote health, or to help people understand health protection procedures and regulations.
- Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women.
- Educate the public about the benefits of foot care through techniques such as speaking engagements, advertising, and other forums.
- Provide educational information about physical therapy or physical therapists, injury prevention, ergonomics, or ways to promote health.
- Present exercise knowledge, program information, or research study findings at professional meetings or conferences.
- Conduct information sharing sessions, such as in-service workshops for other professionals, potential client groups, or the general community.
- Educate the public about diseases that can be spread from animals to humans.
- Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs.
- Provide information to the public on hearing or balance topics.
- Deliver presentations to lay or professional audiences.
- Deliver speeches on diet, nutrition, or health to promote healthy eating habits and illness prevention and treatment.
- Provide information about community health and social resources.
- Conduct community programs for all ages concerning topics such as drugs and violence.
- Provide information about potential health hazards and possible interventions to the media, the public, other health care professionals, or local, state, and federal health authorities.
What we would actually use
One recommendation rather than a shortlist, because a shortlist is just your problem handed back. This is what we would buy for routine communication and explanation, and what it costs.
Drafting replies costs nothing beyond the assistant you already pay for. Only move to a support agent billed per resolution once the inbound volume is large enough that the per-resolution price beats the hour it takes you.
Chosen for the cheapest thing that does the job, not the best funded. Nothing on this site is sponsored, and the full landscape is there when you want to disagree with us.
The rest of the category
Context, not alternatives to weigh up. We name the layer rather than promise a named product does your specific task.
Matched from the kind of work, not from vendor marketing. Check any of them can reach the system your records actually live in — that connection, not the model, is where these projects stall.
How people actually do it
No workflow names this activity yet, but these automate the same kind of work, with the prompts to paste and what to keep for yourself.
Who does this work
14 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
Work that goes with it
O*NET groups these under “Provide information or assistance to the public”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.