Recommend organizational process or policy changes
Part of the output can be produced by software today.
Software drafts well and sends at volume, and vertical support agents now resolve a large share of inbound questions end to end. What does not transfer is the relationship, and the judgment about when a message should not be sent at all.
| How automatable | Partly automatable |
|---|---|
| Kind of work | Routine communication and explanation |
| Jobs that do it | 21 occupations |
| Tool categories that apply | Vertical agents, Builders |
| O*NET activity | Providing Consultation and Advice to Others (4.A.4.b.6) |
What this looks like on the job
Not our paraphrase. These are real task statements recorded against this activity, spread across the 21 occupations that perform it.
- Refer major policy matters to elected representatives for final decisions.
- Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
- Review bills in committee, and make recommendations about their future.
- Recommend modifications to products, packaging, production processes, or other characteristics to improve the environmental soundness or sustainability of products.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
- Evaluate needs for procurement of funds and investment of surpluses and make appropriate recommendations.
- Coordinate or recommend procedures for facility or equipment maintenance or modification, including the replacement of machines.
- Identify quality problems or areas for improvement and recommend solutions.
- Develop methods to improve employment policies, processes, and practices, and recommend changes to management.
- Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.
- Review and approve new programs, or recommend modifications to existing programs, submitting program proposals for school board approval as necessary.
- Develop curricula, and recommend curricula revisions and additions.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Propose alteration of emergency response procedures, based on regulatory changes, technological changes, or knowledge gained from outcomes of previous emergency situations.
- Recommend or approve new program or service offerings to promote wellness and fitness, produce revenues, or minimize costs.
- Recommend improvements in loss prevention programs, staffing, scheduling, or training.
What we would actually use
One recommendation rather than a shortlist, because a shortlist is just your problem handed back. This is what we would buy for routine communication and explanation, and what it costs.
Drafting replies costs nothing beyond the assistant you already pay for. Only move to a support agent billed per resolution once the inbound volume is large enough that the per-resolution price beats the hour it takes you.
Chosen for the cheapest thing that does the job, not the best funded. Nothing on this site is sponsored, and the full landscape is there when you want to disagree with us.
The rest of the category
Context, not alternatives to weigh up. We name the layer rather than promise a named product does your specific task.
Matched from the kind of work, not from vendor marketing. Check any of them can reach the system your records actually live in — that connection, not the model, is where these projects stall.
How people actually do it
No workflow names this activity yet, but these automate the same kind of work, with the prompts to paste and what to keep for yourself.
Who does this work
21 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
- Administrative Services Managers
- Chief Executives
- Compensation and Benefits Managers
- Computer and Information Systems Managers
- Education Administrators, Kindergarten through Secondary
- Education Administrators, Postsecondary
- Emergency Management Directors
- Financial Managers
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
- Fitness and Wellness Coordinators
- Food Service Managers
- General and Operations Managers
- Human Resources Managers
- Industrial Production Managers
- Industrial-Organizational Psychologists
- Legislators
- Loss Prevention Managers
- Marketing Managers
- Quality Control Systems Managers
- Treasurers and Controllers
Work that goes with it
O*NET groups these under “Advise others on business or operational matters”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.