Supervise clerical or administrative personnel
Little of this can be handed to software today.
The reporting and paperwork around management automate well. Directing, developing and evaluating people does not, and people do not accept it when it is attempted on them.
| How automatable | Barely automatable |
|---|---|
| Kind of work | Managing, training and developing people |
| Jobs that do it | 10 occupations |
| Tool categories that apply | Enterprise platforms |
| O*NET activity | Guiding, Directing, and Motivating Subordinates (4.A.4.b.4) |
What this looks like on the job
Not our paraphrase. These are real task statements recorded against this activity, spread across the 10 occupations that perform it.
- Supervise administrative staff and provide training and orientation to new staff.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Train and supervise subordinates and other staff.
- Plan, schedule or supervise the work of other employees.
- Supervise or train other staff members.
- Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.
- Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Supervise other clerical staff and provide training and orientation to new staff.
- Monitor and direct the work of lower-level clerks.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Monitor contractor performance, recommending contract modifications when necessary.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
What we would actually use
Nothing in our landscape addresses this work. That is the honest answer rather than a padded list: this activity needs a person present, or a machine rather than a software agent.
Buy nothing. The reporting and paperwork around management run on whatever you already use for documents, and the part that is actually managing people does not automate at any price.
Chosen for the cheapest thing that does the job, not the best funded. Nothing on this site is sponsored, and the full landscape is there when you want to disagree with us.
The rest of the category
Context, not alternatives to weigh up. We name the layer rather than promise a named product does your specific task.
Enterprise platforms
Matched from the kind of work, not from vendor marketing. Check any of them can reach the system your records actually live in — that connection, not the model, is where these projects stall.
How people actually do it
No workflow names this activity yet, but these automate the same kind of work, with the prompts to paste and what to keep for yourself.
Who does this work
10 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
- Administrative Services Managers
- Cargo and Freight Agents
- Executive Secretaries and Executive Administrative Assistants
- First-Line Supervisors of Office and Administrative Support Workers
- Hotel, Motel, and Resort Desk Clerks
- Interviewers, Except Eligibility and Loan
- Library Assistants, Clerical
- Office Clerks, General
- Procurement Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Work that goes with it
O*NET groups these under “Supervise personnel activities”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.