The tasks · First-Line Supervisors of Office and Administrative Support WorkersSOC 43-1011.00
Compile reports, records, and documentationWhat can do this →
88% · agentMostly automatable
Verify records and monitor work activitiesWhat can do this →
85% · agentMostly automatable
Calculate financial figures and analyze dataWhat can do this →
82% · agentMostly automatable
Resolve customer complaints and answer questionsWhat can do this →
58% · agentPartly automatable
Prepare work schedules and duty assignmentsWhat can do this →
55% · agentPartly automatable
Supervise staff and evaluate performanceWhat can do this →
22% · you keepBarely automatable
The team5 agents · 5 need no setup
Reporting agent
Microsoft Excel · Microsoft Word · Docs
● No integration needed
Records verification agent
Microsoft Excel · Database software · Sheets
● No integration needed
Financial analysis agent
Microsoft Excel · Intuit QuickBooks · Tableau
● No integration needed
Customer support agent
Email · Microsoft Outlook · Salesforce software
● No integration needed
Scheduling agent
Microsoft Excel · Microsoft Project · Calendar
● No integration needed
You keep this
Own final hiring and termination decisionsDirectly coach and motivate employees through performance issuesApprove personnel actions and policy exceptionsMaintain accountability for team outcomes and quality standards
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
