The tasks · Interviewers, Except Eligibility and LoanSOC 43-4111.00
Data compilation and codingWhat can do this →
92% · agent
Report preparation and analysisWhat can do this →
88% · agent
Data verification and error checkingWhat can do this →
85% · agent
Customer service and phone supportWhat can do this →
82% · agent
Information collection interviewsWhat can do this →
75% · agent
Staff supervision and trainingWhat can do this →
25% · you keep
The team5 agents · 5 need no setup
Data Processing Agent
Microsoft Excel · Microsoft Office software · Statistical software
● No integration needed
Report Generation Agent
Microsoft Word · Microsoft PowerPoint · Microsoft Excel
● No integration needed
Quality Control Agent
Microsoft Excel · Statistical software · Web
● No integration needed
Customer Support Agent
Microsoft Outlook · Microsoft Teams · Chat
● No integration needed
Interview Assistant Agent
SaaS SurveyMonkey · Microsoft Office software · Docs
● No integration needed
You keep this
Final approval of data collection procedures and survey methodologiesDirect supervision and performance management of staff membersAccountability for data accuracy and compliance with regulationsComplex problem resolution requiring human judgment and escalation decisions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
