The tasks · Interviewers, Except Eligibility and LoanSOC 43-4111.00
Conduct interviews and collect structured informationWhat can do this →
88% · agentMostly automatable
Compile, record, code, and verify interview dataWhat can do this →
87% · agentMostly automatable
Review data for completeness, accuracy, and inconsistenciesWhat can do this →
85% · agentMostly automatable
Prepare reports analyzing survey/interview resultsWhat can do this →
83% · agentMostly automatable
Answer phones and handle customer service inquiriesWhat can do this →
62% · agentPartly automatable
Negotiate payment arrangements and verify insurance benefitsWhat can do this →
28% · you keepBarely automatable
The team5 agents · 5 need no setup
Interview Automation Agent
SaaS SurveyMonkey · Qualtrics Insight · Web browser software
● No integration needed
Data Compilation Agent
Microsoft Excel · Statistical software · FileMaker Pro
● No integration needed
Data Quality Agent
Microsoft Excel · Statistical software · Web
● No integration needed
Reporting Agent
Microsoft Excel · Microsoft PowerPoint · Microsoft Word
● No integration needed
Customer Service Agent
Microsoft Teams · Email · Chat
● No integration needed
You keep this
Negotiate complex payment arrangements requiring judgment and empathySupervise and train interview staffApprove final reports and data submissionsHandle escalated customer complaints requiring human accountability
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
