Hotel, Motel, and Resort Desk Clerks, task by task.

The work this job is made of, grouped and scored on how much of its output software can produce today, then linked to what addresses it. What is left over is the job. The full activity list is underneath.

Also filed here40
  • desk clerk
  • hall clerk
  • room clerk
  • floor clerk
  • hotel clerk
  • motel clerk
  • night auditor
  • register clerk
  • reservationist
  • hotel associate
  • lobby attendant
  • front desk agent
  • front desk clerk
  • hotel desk clerk
  • and 26 more
SOC code
43-4081.00
Activities scored
6
In O*NET
20 activities
Activities an agent can take on
4
Grounded in
O*NET 30.3
The tasks · Hotel, Motel, and Resort Desk ClerksSOC 43-4081.00
Maintain guest accounts, post charges, verify payments, and conduct auditsWhat can do this →
88% · agentMostly automatable
Make and confirm reservations, keep room availability recordsWhat can do this →
85% · agentMostly automatable
Answer inquiries about hotel services, dining, entertainment, and travel directionsWhat can do this →
64% · agentPartly automatable
Record guest comments and complaints, refer to managers when necessaryWhat can do this →
58% · agentPartly automatable
Greet and register guests, assign rooms, issue keysWhat can do this →
28% · you keepBarely automatable
Clean and maintain lobby areas, prepare continental breakfast, stock suppliesWhat can do this →
12% · you keepBarely automatable
The team4 agents · 1 need no setup
Accounts & billing agent
Property management system PMS software · Microsoft Excel · Yardi software
Needs Property management system PMS software
Reservations agent
Property management system PMS software · InnQuest roomMaster · Email
Needs Property management system PMS software
Guest services chatbot
Web · Search · Chat
● No integration needed
Feedback & escalation agent
Incident tracking software · Email · Chat
Needs Incident tracking software
You keep this
Physically greet guests at the desk, verify identity, and provide in-person hospitalityHandle high-value transactions and resolve complex payment disputes requiring judgmentSupervise and coordinate housekeeping and maintenance staffPerform physical cleaning, food setup, and facility maintenance tasks

Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.

Start with these three

The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.

Maintain guest accounts, post charges, verify payments, and conduct audits88% · recording, documentation and administration · mostly automatable
MakeFrom $9/moWhy this one
Make and confirm reservations, keep room availability records85% · analysis and evaluation work · mostly automatable
ClaudeFrom $20/moWhy this one
Answer inquiries about hotel services, dining, entertainment, and travel directions64% · routine communication and explanation · partly automatable
ClaudeFrom $20/moWhy this one
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The full activity list

All 20 detailed work activities O*NET records for Hotel, Motel, and Resort Desk Clerks, grouped by how much of each one software can take on. Every row has its own page.

Mostly automatable 5

Mostly automatable activities for Hotel, Motel, and Resort Desk Clerks
ActivityJobs
Maintain financial or account records25
Calculate costs of goods or services25
Execute sales or other financial transactions21
Verify accuracy of financial or transactional data17
Sort mail16

Partly automatable 8

Partly automatable activities for Hotel, Motel, and Resort Desk Clerks
ActivityJobs
Collect deposits, payments or fees27
Provide information to coworkers22
Refer customers to appropriate personnel14
Discuss goods or services information with customers or patrons10
Discuss account status or activity with customers or patrons10
Prepare employee work schedules9
Distribute materials to employees or customers9
Report maintenance or equipment problems to appropriate personnel9

Barely automatable 7

Barely automatable activities for Hotel, Motel, and Resort Desk Clerks
ActivityJobs
Greet customers, patrons, or visitors21
Clean facilities or equipment14
Operate communications equipment or systems12
Supervise clerical or administrative personnel10
Store items8
Arrange food for serving7
Make travel, accommodations, or entertainment arrangements for others5