The tasks · Hotel, Motel, and Resort Desk ClerksSOC 43-4081.00
Guest inquiries and informationWhat can do this →
88% · agent
Reservation managementWhat can do this →
85% · agent
Account records and billingWhat can do this →
82% · agent
Payment processing and transactionsWhat can do this →
78% · agent
Guest registration and room assignmentWhat can do this →
45% · you keep
Physical facility maintenanceWhat can do this →
15% · you keep
The team4 agents · 1 need no setup
Guest services agent
Microsoft Outlook · Web · Chat
● No integration needed
Reservation agent
Property management system PMS software · Microsoft Excel · Email
Needs Property management system PMS software
Billing agent
Microsoft Excel · Yardi software · Docs
Needs Yardi software
Payment processing agent
Property management system PMS software · Microsoft Excel · Sheets
Needs Property management system PMS software
You keep this
In-person guest check-in and key distributionHandle escalated guest complaints and conflictsPhysical cleaning and facility maintenanceFinal approval of room assignments and special accommodations
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
