Arrange delivery of goods or services
Little of this can be handed to software today.
The reporting and paperwork around management automate well. Directing, developing and evaluating people does not, and people do not accept it when it is attempted on them.
| How automatable | Barely automatable |
|---|---|
| Kind of work | Managing, training and developing people |
| Jobs that do it | 11 occupations |
| Tool categories that apply | Enterprise platforms |
| O*NET activity | Guiding, Directing, and Motivating Subordinates (4.A.4.b.4) |
What this looks like on the job
Not our paraphrase. These are real task statements recorded against this activity, spread across the 11 occupations that perform it.
- Deliver arrangements to customers, or oversee employees responsible for deliveries.
- Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery.
- Arrange for disposition of fish or game illegally taken or possessed.
- Order flowers for guests.
- Pick up and deliver parts.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Verify that delivery schedules meet project deadlines.
- Arrange and direct delivery and installation of products and equipment.
- Contact utility companies for service hookups to clients' property.
- Secure and renew orders and arrange delivery.
- Deliver merchandise and collect payment.
- Arrange for installation and testing of products or machinery.
- Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.
What we would actually use
Nothing in our landscape addresses this work. That is the honest answer rather than a padded list: this activity needs a person present, or a machine rather than a software agent.
Buy nothing. The reporting and paperwork around management run on whatever you already use for documents, and the part that is actually managing people does not automate at any price.
Chosen for the cheapest thing that does the job, not the best funded. Nothing on this site is sponsored, and the full landscape is there when you want to disagree with us.
The rest of the category
Context, not alternatives to weigh up. We name the layer rather than promise a named product does your specific task.
Enterprise platforms
Matched from the kind of work, not from vendor marketing. Check any of them can reach the system your records actually live in — that connection, not the model, is where these projects stall.
How people actually do it
No workflow names this activity yet, but these automate the same kind of work, with the prompts to paste and what to keep for yourself.
Who does this work
11 occupations in the O*NET database perform this activity. Each one has a full breakdown of its other tasks.
- Concierges
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
- Fish and Game Wardens
- Floral Designers
- Parts Salespersons
- Pharmacy Technicians
- Real Estate Sales Agents
- Retail Salespersons
- Sales Engineers
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Work that goes with it
O*NET groups these under “Direct organizational operations, activities, or procedures”. In practice they tend to be done by the same person, in the same sitting.
Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.