The tasks · ConciergesSOC 39-6012.00
Handle correspondence, business services, and administrative tasksWhat can do this →
85% · agentMostly automatable
Research and provide information on local features, attractions, dining, nightlife, and eventsWhat can do this →
64% · agentPartly automatable
Plan and organize special events, parties, meetings, and entertainmentWhat can do this →
62% · agentPartly automatable
Make reservations, book tickets, arrange travel, and coordinate servicesWhat can do this →
34% · you keepBarely automatable
Assist guests with special needs and provide equipmentWhat can do this →
18% · you keepBarely automatable
8% · you keepBarely automatable
The team4 agents · 4 need no setup
Local Information Research Agent
Web · Search · Docs
● No integration needed
Reservation & Booking Agent
Web · Email · Calendar
● No integration needed
Administrative Services Agent
Microsoft Outlook · Microsoft Word · Microsoft Excel
● No integration needed
Event Planning Agent
Work scheduling software · Microsoft Excel · Email
● No integration needed
You keep this
Physically assist guests with mobility needs and deliver equipment in personExecute physical errands, deliveries, and luggage handling on propertyProvide in-person hospitality presence and handle urgent guest requests requiring immediate human judgmentOwn accountability for guest satisfaction and safety during their stay
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
