The tasks · ConciergesSOC 39-6012.00
Provide local information and recommendationsWhat can do this →
88% · agent
Make reservations and bookingsWhat can do this →
85% · agent
Handle travel arrangements and logisticsWhat can do this →
82% · agent
Plan events and coordinate servicesWhat can do this →
78% · agent
Provide business services and administrative supportWhat can do this →
85% · agent
Handle physical deliveries and luggageWhat can do this →
15% · you keep
The team5 agents · 5 need no setup
Local Information Agent
Web browser software · Search · Mapping software
● No integration needed
Reservation Agent
Web browser software · Microsoft Outlook · Calendar
● No integration needed
Travel Coordination Agent
Web browser software · Microsoft Excel · Email
● No integration needed
Event Planning Agent
Microsoft Excel · Microsoft Word · Work scheduling software
● No integration needed
Business Services Agent
Microsoft Office software · Microsoft Outlook · Email
● No integration needed
You keep this
Handle physical tasks like luggage, deliveries, and equipment assistanceProvide in-person guest services and face-to-face interactionsApprove special requests and unusual service arrangementsMaintain accountability for guest satisfaction and service quality
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
