The tasks · Retail SalespersonsSOC 41-2031.00
Process transactions, calculate totals, reconcile sales recordsWhat can do this →
88% · agentMostly automatable
Maintain inventory records, monitor stock levels, requisition new stockWhat can do this →
85% · agentMostly automatable
Prepare sales contracts, estimate costs, quote trade-in allowancesWhat can do this →
80% · agentMostly automatable
Answer customer questions about products, store policies, and merchandise availabilityWhat can do this →
64% · agentPartly automatable
Recommend and help locate merchandise based on customer needsWhat can do this →
58% · agentPartly automatable
Greet customers in person, assist with product fitting and try-onsWhat can do this →
12% · you keepBarely automatable
The team5 agents · 5 need no setup
Transaction Processing Agent
Microsoft Excel · Intuit QuickBooks · Data entry software
● No integration needed
Inventory Management Agent
Microsoft Excel · Database software · Salesforce software
● No integration needed
Customer Support Agent
Chat · Docs · Salesforce software
● No integration needed
Sales Documentation Agent
Microsoft Word · Microsoft Excel · Google Docs
● No integration needed
Product Recommendation Agent
Salesforce software · Database software · Chat
● No integration needed
You keep this
Greet and build rapport with customers in person on the sales floorPhysically assist customers with trying on, fitting, and handling merchandiseMonitor store security and respond to theft or safety incidents in real-timeOwn final decisions on returns, exchanges, and customer dispute resolutions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
