Train personnel on proper operational procedures.

Little of this can be handed to software today.

The reporting and paperwork around management automate well. Directing, developing and evaluating people does not, and people do not accept it when it is attempted on them.

Key facts about this work activity
How automatableBarely automatable
Kind of workManaging, training and developing people
Jobs that do it25 occupations
Tool categories that applyEnterprise platforms
O*NET activityTraining and Teaching Others (4.A.4.b.3)

What could do this work.

These are the categories of tool that address managing, training and developing people, with a few live examples from our landscape. We name the category rather than promise that a specific product does your specific task, because that promise would not be true.

Enterprise platforms

Agents inside the CRM. Reported past $540M ARR across 18,500 customers.
Salesforce shops
Custom
Build agents that live in Teams and Microsoft 365.
M365 shops
From $200/mo
Agents across IT, HR and customer workflows on the existing platform.
Enterprise IT
Custom
HR and finance agents embedded in the system of record.
HR and finance
Custom
Domain agents and several hundred prebuilt tools with enterprise governance.
Enterprise IT
Custom
Collaborative agents plus Joule Studio for building them.
SAP shops
Custom

Categories are matched from the kind of work, not from vendor marketing. Before committing to any of them, check that the tool can reach the system your record actually lives in. That connection, not the model, is where most of these projects stall.

Work that goes with it.

O*NET groups these under “Train others on operational or work procedures”. In practice they tend to be done by the same person, in the same sitting.

Related work activities
ActivityJobs
Conduct employee training programs30
Train personnel in technical or scientific procedures18
Train service staff14
Train personnel to enhance job skills13
Train personnel12
Train others in operational procedures9
Train staff members9
Train employees in proper work procedures9

Method. The activity, its taxonomy placement and the occupations that perform it come straight from the public-domain O*NET 30.3 database. The automatability band is ours: we map each of O*NET’s 41 generalized work activities to how much of its output current software can produce, assuming a person still reviews and owns the result. It is a coarse three-way judgment on purpose. A precise-looking percentage here would be invented.