The tasks · First-Line Supervisors of Non-Retail Sales WorkersSOC 41-1012.00
Sales and inventory reportingWhat can do this →
88% · agent
Market analysis and quota settingWhat can do this →
85% · agent
Marketing strategy developmentWhat can do this →
82% · agent
Work scheduling and duty assignmentWhat can do this →
78% · agent
Customer complaint resolutionWhat can do this →
75% · agent
Staff supervision and performance monitoringWhat can do this →
25% · you keep
The team5 agents · 5 need no setup
Reporting agent
Microsoft Excel · Microsoft Access · SAP software
● No integration needed
Market analysis agent
Microsoft Excel · Salesforce software · Microsoft PowerPoint
● No integration needed
Strategy development agent
Microsoft PowerPoint · Microsoft Word · Web
● No integration needed
Scheduling agent
Work scheduling software · Microsoft Project · Microsoft Excel
● No integration needed
Customer service agent
Salesforce software · Microsoft Outlook · Customer information databases
● No integration needed
You keep this
Final approval of marketing strategies and pricing policiesHiring and firing decisions for sales personnelDirect supervision and coaching of underperforming staffHigh-stakes customer relationship management and escalations
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
