The tasks · First-Line Supervisors of Gambling Services WorkersSOC 39-1013.00
Operational reporting and record-keepingWhat can do this →
88% · agent
Customer inquiry responses and rule explanationsWhat can do this →
85% · agent
Staff scheduling and assignment coordinationWhat can do this →
82% · agent
Performance evaluation documentationWhat can do this →
78% · agent
Real-time gaming floor monitoring and surveillanceWhat can do this →
25% · you keep
Physical equipment maintenance and repairsWhat can do this →
15% · you keep
The team4 agents · 4 need no setup
Gaming Operations Reporter
Microsoft Excel · Microsoft Word · Microsoft Access
● No integration needed
Customer Service Assistant
Chat · Docs · Microsoft Word
● No integration needed
Staff Scheduling Coordinator
Microsoft Excel · Microsoft Project · Calendar
● No integration needed
Performance Documentation Agent
Microsoft Word · Microsoft Excel · Docs
● No integration needed
You keep this
Enforce safety rules and remove disruptive patronsMake final disciplinary and hiring decisionsPhysically intervene in cheating incidentsApprove monetary transaction exceptions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
No software category addresses thisWhy not