Telephone Operators, task by task.
The 11 activities O*NET records for this job, each linked to what software can take on. The scored breakdown for this one is still generating.
Also filed here30
- operator op
- toll operator toll op
- toll service observer
- information specialist
- local operator local op
- charge operator charge op
- relief operator relief op
- customer service assistant
- trouble operator trouble op
- central office operator co op
- directory operator directory op
- emergency operator emergency op
- long lines operator long lines op
- phone operator telephone operator
- and 16 more
The full activity list
All 11 detailed work activities O*NET records for Telephone Operators, grouped by how much of each one software can take on. Every row has its own page.
Mostly automatable 5
| Activity | Jobs |
|---|---|
| Enter information into databases or software programs | 25 |
| Search files, databases or reference materials to obtain needed information | 17 |
| Proofread documents, records, or other files to ensure accuracy | 17 |
| Sort mail | 16 |
| Maintain call records | 3 |
Partly automatable 3
| Activity | Jobs |
|---|---|
| Answer telephones to direct calls or provide information | 25 |
| Promote products, services, or programs | 25 |
| Discuss account status or activity with customers or patrons | 10 |
Barely automatable 3
| Activity | Jobs |
|---|---|
| Operate communications equipment or systems | 12 |
| Assist individuals with paperwork | 6 |
| Assist disabled or incapacitated individuals | 3 |