The tasks · TelemarketersSOC 41-9041.00
Maintain customer records and order dataWhat can do this →
88% · agentMostly automatable
Answer customer questions and explain productsWhat can do this →
64% · agentPartly automatable
Deliver sales scripts and promotional presentationsWhat can do this →
64% · agentPartly automatable
Contact prospects and follow up via phone/emailWhat can do this →
64% · agentPartly automatable
Schedule appointments with prospectsWhat can do this →
64% · agentPartly automatable
Identify and qualify potential customersWhat can do this →
28% · you keepBarely automatable
The team5 agents · 3 need no setup
Records & data entry agent
Salesforce software · Microsoft Excel · Sheets
Needs Salesforce software
Customer support agent
Email · Chat · Docs
● No integration needed
Sales presentation agent
Microsoft PowerPoint · Docs · Chat
● No integration needed
Outreach & follow-up agent
Email · Automatic call distribution software · Salesforce software
Needs Automatic call distribution software
Appointment scheduling agent
Calendar · Email · Microsoft Outlook
● No integration needed
You keep this
Approve final customer qualification and lead prioritization decisionsOwn accountability for sales targets and customer relationship outcomesHandle escalated customer objections requiring judgment and negotiation
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
