The tasks · Postmasters and Mail SuperintendentsSOC 11-9131.00
Prepare operational and activity reportsWhat can do this →
88% · agentMostly automatable
Monitor payroll, schedules, and attendanceWhat can do this →
62% · agentPartly automatable
Resolve customer complaints and inquiriesWhat can do this →
58% · agentPartly automatable
Coordinate procurement and supplier communicationsWhat can do this →
55% · agentPartly automatable
Negotiate labor disputes and union mattersWhat can do this →
18% · you keepBarely automatable
Hire, train, and evaluate postal staffWhat can do this →
12% · you keepBarely automatable
The team4 agents · 3 need no setup
Reporting agent
Microsoft Excel · Microsoft Word · Email software
● No integration needed
Payroll & scheduling agent
Payroll software · Personnel scheduling software · Microsoft Excel
Needs Payroll software
Customer service agent
Email software · Web browser software · Docs
● No integration needed
Procurement coordination agent
Email software · Microsoft Excel · eBuy
● No integration needed
You keep this
Own final hiring and termination decisionsNegotiate and resolve labor disputes in personDirect facility operations and approve major service changesMaintain accountability for postal regulatory compliance and financial controls
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
