The tasks · First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling ServicesSOC 39-1014.00
Operational reporting and data analysisWhat can do this →
88% · agent
Work scheduling and assignmentWhat can do this →
85% · agent
Program and event planningWhat can do this →
82% · agent
Customer complaint resolutionWhat can do this →
78% · agent
Staff performance evaluationWhat can do this →
72% · agent
Direct supervision and coordinationWhat can do this →
25% · you keep
The team5 agents · 4 need no setup
Reporting agent
Microsoft Excel · Microsoft Word · Microsoft Office software
● No integration needed
Scheduling agent
Work scheduling software · Microsoft Excel · Timekeeping software
Needs Work scheduling software
Program planning agent
Microsoft PowerPoint · Microsoft Word · Microsoft Excel
● No integration needed
Customer service agent
Microsoft Outlook · Web browser software · Microsoft Word
● No integration needed
Performance analysis agent
Microsoft Excel · Microsoft Word · Microsoft Office software
● No integration needed
You keep this
Final hiring and disciplinary decisionsDirect staff supervision and in-person leadershipPhysical facility inspections and safety oversightHigh-stakes customer relationship management
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
