Bill and Account Collectors, task by task.

The work this job is made of, grouped and scored on how much of its output software can produce today, then linked to what addresses it. What is left over is the job. The full activity list is underneath.

Also filed here46
  • chaser
  • dunner
  • collector
  • repossessor
  • bill collector
  • data collector
  • debt collector
  • rent collector
  • car repossessor
  • field collector
  • claims collector
  • collection agent
  • collection clerk
  • collections agent
  • and 32 more
SOC code
43-3011.00
Activities scored
6
In O*NET
13 activities
Activities an agent can take on
5
Grounded in
O*NET 30.3
The tasks · Bill and Account CollectorsSOC 43-3011.00
Record and maintain account status, payment history, and collection activityWhat can do this →
88% · agentMostly automatable
Locate delinquent customers, trace new addresses, and research account informationWhat can do this →
85% · agentMostly automatable
Draft and send collection notices, payment reminders, and account notificationsWhat can do this →
64% · agentPartly automatable
Monitor overdue accounts, track payment status, and flag delinquenciesWhat can do this →
64% · agentPartly automatable
Answer customer questions, explain account status, and provide repayment guidanceWhat can do this →
64% · agentPartly automatable
Negotiate repayment schedules, credit extensions, and settlement terms with customersWhat can do this →
28% · you keepBarely automatable
The team5 agents · 5 need no setup
Account Records Agent
Microsoft Excel · SAP software · Debt account management and collection software
● No integration needed
Customer Tracing Agent
LexisNexis · Web browser software · Search
● No integration needed
Collection Correspondence Agent
Microsoft Outlook · Microsoft Word · Email
● No integration needed
Account Monitoring Agent
Microsoft Excel · SAP software · Debt account management and collection software
● No integration needed
Customer Support Agent
Email · Chat · Debt account management and collection software
● No integration needed
You keep this
Approve final repayment terms and settlement agreementsOwn legal and regulatory accountability for collection practicesMake final decisions on account escalation, repossession, or attorney referralHandle high-stakes negotiations requiring human judgment and empathy

Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.

Start with these three

The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.

Record and maintain account status, payment history, and collection activity88% · recording, documentation and administration · mostly automatable
MakeFrom $9/moWhy this one
Locate delinquent customers, trace new addresses, and research account information85% · research and retrieval work · mostly automatable
ClaudeFrom $20/moWhy this one
Draft and send collection notices, payment reminders, and account notifications64% · routine communication and explanation · partly automatable
ClaudeFrom $20/moWhy this one
See the whole landscapeTry another title

The full activity list

All 13 detailed work activities O*NET records for Bill and Account Collectors, grouped by how much of each one software can take on. Every row has its own page.

Mostly automatable 6

Mostly automatable activities for Bill and Account Collectors
ActivityJobs
Maintain financial or account records25
Interview employees, customers, or others to collect information23
File documents or records17
Sort mail16
Maintain medical records15
Obtain personal or financial information about customers or applicants12

Partly automatable 6

Partly automatable activities for Bill and Account Collectors
ActivityJobs
Collect deposits, payments or fees27
Provide information to coworkers22
Respond to customer problems or complaints19
Provide notifications to customers or patrons12
Discuss account status or activity with customers or patrons10
Monitor financial information6

Barely automatable 1

Barely automatable activities for Bill and Account Collectors
ActivityJobs
Negotiate financial arrangements5