Relationships, negotiation and public-facing presence.

Little of this can be handed to software today.

This work is the relationship itself. An agent can prepare for it and write up what happened afterwards, which is real time saved, but the encounter needs a person present and answerable.

All 38 activities of this kind.

Ordered by how many occupations perform them, so the work that affects the most people reads first.

Find38 of 38

Work activities, most widely performed first
Activity	Jobs
Resolve customer complaints or problems	21
Respond to customer problems or complaints	19
Establish interpersonal business relationships to facilitate work activities	16
Correspond with customers to answer questions or resolve complaints	15
Answer customer questions about goods or services	13
Negotiate contracts with clients or service providers	12
Negotiate sales or lease agreements for products or services	11
Respond to customer inquiries	10
Mediate disputes	9
Collaborate with others to prepare or perform artistic productions	9
Develop business relationships	8
Resolve operational performance problems	8
Negotiate contracts for transportation, distribution, or logistics services	7
Negotiate prices or other sales terms	7
Develop working relationships with others to facilitate program activities	6
Develop professional relationships or networks	6
Negotiate contracts for environmental remediation, green energy, or renewable resources	6
Negotiate agreements to resolve disputes	6
Resolve issues affecting transportation operations	6
Communicate with customers to resolve complaints or ensure satisfaction	6
Negotiate financial arrangements	5
Negotiate for services	5
Develop collaborative relationships between departments or with external organizations	4
Arbitrate disputes between parties to resolve legal conflicts	4
Negotiate purchases or contracts	4
Conduct amusement or gaming activities	4
Resolve interpersonal conflicts	3
Arrange collective bargaining agreements	3
Negotiate labor disputes	3
Negotiate project specifications	3
Resolve employee or contractor problems	3
Audition for roles	3
Perform music for the public	3
Entertain public with comedic or dramatic performances	3
Operate gaming equipment	3
Resolve personnel problems	2
Perform for recordings	2
Perform dances	1