The tasks · Switchboard Operators, Including Answering ServiceSOC 43-2011.00
Data entry, word processing, updating directories, typing documentsWhat can do this →
85% · agentMostly automatable
Process mail, packages, deliveries; sort and route messagesWhat can do this →
82% · agentMostly automatable
Answer calls, provide information, transfer calls, take messagesWhat can do this →
64% · agentPartly automatable
Schedule appointments, meeting rooms; send/receive faxesWhat can do this →
64% · agentPartly automatable
Greet visitors, log in/out, assign badges, contact escortsWhat can do this →
25% · you keepBarely automatable
Monitor alarms, maintain security, contact security staffWhat can do this →
18% · you keepBarely automatable
The team4 agents · 4 need no setup
Call routing & messaging agent
Microsoft Outlook · Email · Chat
● No integration needed
Document & data processing agent
Microsoft Word · Microsoft Excel · Docs
● No integration needed
Mail & message routing agent
Microsoft Outlook · Email · Docs
● No integration needed
Scheduling & coordination agent
Microsoft Outlook · Calendar · Email
● No integration needed
You keep this
Physical presence for in-person visitor greeting and badge assignmentMonitor security systems and respond to physical alarms on-siteApprove emergency escalations and coordinate physical security responseMaintain accountability for facility access and visitor safety
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
