The tasks · Switchboard Operators, Including Answering ServiceSOC 43-2011.00
Answer calls and provide informationWhat can do this →
88% · agent
Process and relay messagesWhat can do this →
85% · agent
Schedule appointments and meetingsWhat can do this →
82% · agent
Data entry and document processingWhat can do this →
80% · agent
Monitor alarm systemsWhat can do this →
75% · agent
Greet visitors and manage securityWhat can do this →
25% · you keep
The team5 agents · 5 need no setup
Call handling agent
Microsoft Outlook · Microsoft Access · Chat
● No integration needed
Message processing agent
Microsoft Outlook · Microsoft Word · Email
● No integration needed
Scheduling agent
Microsoft Outlook · Calendar · Microsoft Excel
● No integration needed
Data processing agent
Microsoft Excel · Microsoft Word · Docs
● No integration needed
Monitoring agent
Microsoft Access · Microsoft Excel · Chat
● No integration needed
You keep this
Physical presence for visitor greeting and security badge assignmentEmergency response decisions and coordination with security staffFinal approval of cash handling and financial transactionsAccountability for facility security and access control
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
