Switchboard Operators, Including Answering Service, task by task.
The 20 activities O*NET records for this job, each linked to what software can take on. The scored breakdown for this one is still generating.
Also filed here36
- operator
- route clerk
- desk operator
- test operator
- line technician
- switching clerk
- tandem operator
- service operator
- through operator
- traffic operator
- exchange operator
- switch technician
- complaint operator
- combination operator
- and 22 more
The full activity list
All 20 detailed work activities O*NET records for Switchboard Operators, Including Answering Service, grouped by how much of each one software can take on. Every row has its own page.
Mostly automatable 8
| Activity | Jobs |
|---|---|
| Prepare documentation for contracts, transactions, or regulatory compliance | 28 |
| Execute sales or other financial transactions | 21 |
| Proofread documents, records, or other files to ensure accuracy | 17 |
| File documents or records | 17 |
| Sort mail | 16 |
| Type documents | 8 |
| Prepare cash for deposit or disbursement | 8 |
| Maintain call records | 3 |
Partly automatable 7
| Activity | Jobs |
|---|---|
| Order materials, supplies, or equipment | 71 |
| Collect deposits, payments or fees | 27 |
| Answer telephones to direct calls or provide information | 25 |
| Schedule appointments | 20 |
| Refer customers to appropriate personnel | 14 |
| Answer customer questions about goods or services | 13 |
| Relay information between personnel | 7 |
Barely automatable 5
| Activity | Jobs |
|---|---|
| Greet customers, patrons, or visitors | 21 |
| Operate communications equipment or systems | 12 |
| Maintain security | 10 |
| Operate audio recording equipment | 6 |
| Monitor alarm systems | 4 |