The tasks · Social and Human Service AssistantsSOC 21-1093.00
Report writing and documentationWhat can do this →
88% · agentMostly automatable
Client information gathering and interviewsWhat can do this →
82% · agentMostly automatable
Care plan developmentWhat can do this →
78% · agentMostly automatable
Resource referrals and assistanceWhat can do this →
64% · agentPartly automatable
In-person client visits and supportWhat can do this →
25% · you keepBarely automatable
Client transportation servicesWhat can do this →
15% · you keepBarely automatable
The team4 agents · 4 need no setup
Documentation agent
Microsoft Word · Microsoft Excel · Database software
● No integration needed
Client intake agent
Microsoft Office software · Database software · Electronic medical record EMR software
● No integration needed
Care planning agent
Microsoft Word · Database software · Electronic medical record EMR software
● No integration needed
Resource coordination agent
Microsoft Office software · Database software · Web browser software
● No integration needed
You keep this
Conduct in-person home visits and face-to-face client supportProvide physical transportation and accompaniment to appointmentsMake final decisions on client safety and intervention needsOwn accountability for client welfare and case outcomes
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
