The tasks · Reservation and Transportation Ticket Agents and Travel ClerksSOC 43-4181.00
Travel information and documentation assistanceWhat can do this →
88% · agent
Reservation management and inventory trackingWhat can do this →
85% · agent
Customer inquiries and service requirementsWhat can do this →
82% · agent
Route planning and fare calculationWhat can do this →
80% · agent
Documentation compilation and invoicingWhat can do this →
78% · agent
Physical assistance and baggage handlingWhat can do this →
15% · you keep
The team5 agents · 3 need no setup
Travel Information Agent
Web browser software · Email software · Microsoft Word
● No integration needed
Reservation Management Agent
Computer reservation system CRS software · Property management system PMS software · Microsoft Excel
Needs Amadeus Altea Reservation
Customer Service Agent
Email software · Microsoft Office software · Web browser software
● No integration needed
Route Planning Agent
Galileo 360 Fares · Microsoft Excel · Web browser software
Needs Sabre Airline Solutions SabreSonic Ticket
Documentation Agent
Microsoft Word · Microsoft Excel · Email software
● No integration needed
You keep this
Provide physical boarding and disembarking assistance to passengers with special needsHandle lost baggage disputes and complex customer escalations requiring human judgmentMake final decisions on accommodation changes and travel disruptionsMaintain physical security and safety oversight of passenger areas
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
