The tasks · Reservation and Transportation Ticket Agents and Travel ClerksSOC 43-4181.00
Information provision and customer inquiriesWhat can do this →
88% · agentMostly automatable
Documentation assembly and itinerary planningWhat can do this →
85% · agentMostly automatable
Fare calculation and invoice preparationWhat can do this →
82% · agentMostly automatable
Inventory management and space availabilityWhat can do this →
80% · agentMostly automatable
Reservation confirmations and customer notificationsWhat can do this →
58% · agentPartly automatable
Physical assistance and baggage handlingWhat can do this →
12% · you keepBarely automatable
The team5 agents · 3 need no setup
Customer inquiry agent
Email software · Web browser software · Microsoft Outlook
● No integration needed
Documentation and itinerary agent
Microsoft Word · Microsoft Excel · Email software
● No integration needed
Fare calculation agent
Microsoft Excel · Sabre Airline Solutions SabreSonic Ticket · Microsoft Word
● No integration needed
Inventory tracking agent
Computer reservation system CRS software · Microsoft Excel · OPERA Property Management System PMS
Needs Property management system PMS software
Reservation notification agent
Email software · Microsoft Outlook · Computer reservation system CRS software
Needs Computer reservation system CRS software
You keep this
Provide in-person boarding and disembarking assistance to passengers with disabilitiesPhysically handle and direct baggage and cargo loadingMake final decisions on space allocation during overbooking or disputesOwn accountability for passenger safety and regulatory compliance
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
