The tasks · Receptionists and Information ClerksSOC 43-4171.00
Document processing and correspondenceWhat can do this →
88% · agentMostly automatable
Information analysis and customer inquiriesWhat can do this →
85% · agentMostly automatable
Administrative support and data entryWhat can do this →
85% · agentMostly automatable
Appointment scheduling and calendar managementWhat can do this →
64% · agentPartly automatable
Phone screening and call routingWhat can do this →
64% · agentPartly automatable
In-person greeting and visitor assistanceWhat can do this →
25% · you keepBarely automatable
The team5 agents · 5 need no setup
Document processing agent
Microsoft Word · Microsoft Outlook · Google Docs
● No integration needed
Information analysis agent
Microsoft Excel · Database software · Web
● No integration needed
Scheduling agent
Electronic calendar management software · Appointment scheduling software · Email software
● No integration needed
Phone management agent
Automated information system software · Email software · Database software
● No integration needed
Administrative support agent
Microsoft Office software · Data entry software · Filing system software
● No integration needed
You keep this
Physical presence for in-person visitor greeting and assistanceFinal approval of sensitive customer complaint resolutionsAuthorization of payment processing and financial transactionsEmergency response coordination and security decisions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
