The tasks · Receptionists and Information ClerksSOC 43-4171.00
Document processing and correspondenceWhat can do this →
88% · agent
Information analysis and customer inquiriesWhat can do this →
85% · agent
Appointment scheduling and calendar managementWhat can do this →
82% · agent
Phone screening and call routingWhat can do this →
78% · agent
Administrative support and data entryWhat can do this →
85% · agent
In-person greeting and visitor assistanceWhat can do this →
25% · you keep
The team5 agents · 5 need no setup
Document processing agent
Microsoft Word · Microsoft Outlook · Google Docs
● No integration needed
Information analysis agent
Microsoft Excel · Database software · Web
● No integration needed
Scheduling agent
Electronic calendar management software · Appointment scheduling software · Email software
● No integration needed
Phone management agent
Automated information system software · Email software · Database software
● No integration needed
Administrative support agent
Microsoft Office software · Data entry software · Filing system software
● No integration needed
You keep this
Physical presence for in-person visitor greeting and assistanceFinal approval of sensitive customer complaint resolutionsAuthorization of payment processing and financial transactionsEmergency response coordination and security decisions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
