Receptionists and Information Clerks, task by task.
The work this job is made of, grouped and scored on how much of its output software can produce today, then linked to what addresses it. What is left over is the job. The full activity list is underneath.
Also filed here60
- quoter
- greeter
- registrar
- scheduler
- call taker
- receptionist
- utility clerk
- people greeter
- register clerk
- research clerk
- space scheduler
- telephone clerk
- clerk specialist
- front desk clerk
- and 46 more
- SOC code
- 43-4171.00
- Activities scored
- 6
- In O*NET
- 20 activities
- Activities an agent can take on
- 5
- Grounded in
- O*NET 30.3
The tasks · Receptionists and Information ClerksSOC 43-4171.00
Document processing and correspondenceWhat can do this →
88% agentMostly automatable
Information analysis and customer inquiriesWhat can do this →
85% agentMostly automatable
Administrative support and data entryWhat can do this →
85% agentMostly automatable
Appointment scheduling and calendar managementWhat can do this →
64% agentPartly automatable
Phone screening and call routingWhat can do this →
64% agentPartly automatable
In-person greeting and visitor assistanceWhat can do this →
25% you keepBarely automatable
The team5 agents 5 need no setup
Document processing agent
Microsoft Word · Microsoft Outlook · Google Docs
No integration needed
Information analysis agent
Microsoft Excel · Database software · Web
No integration needed
Scheduling agent
Electronic calendar management software · Appointment scheduling software · Email software
No integration needed
Phone management agent
Automated information system software · Email software · Database software
No integration needed
Administrative support agent
Microsoft Office software · Data entry software · Filing system software
No integration needed
You keep this
Physical presence for in-person visitor greeting and assistanceFinal approval of sensitive customer complaint resolutionsAuthorization of payment processing and financial transactionsEmergency response coordination and security decisions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
The full activity list
All 20 detailed work activities O*NET records for Receptionists and Information Clerks, grouped by how much of each one software can take on. Every row has its own page.
Mostly automatable 9
| Activity | Jobs |
|---|---|
| Send information, materials or documentation | 25 |
| Calculate costs of goods or services | 25 |
| Proofread documents, records, or other files to ensure accuracy | 17 |
| File documents or records | 17 |
| Sort mail | 16 |
| Operate computers or computerized equipment | 14 |
| Prepare business correspondence | 8 |
| Analyze operational or research data | 6 |
| Record personnel information | 6 |
Partly automatable 9
| Activity | Jobs |
|---|---|
| Order materials, supplies, or equipment | 71 |
| Collect deposits, payments or fees | 27 |
| Answer telephones to direct calls or provide information | 25 |
| Schedule appointments | 20 |
| Schedule operational activities | 20 |
| Respond to customer problems or complaints | 19 |
| Provide notifications to customers or patrons | 12 |
| Discuss goods or services information with customers or patrons | 10 |
| Distribute incoming mail | 7 |
Barely automatable 2
| Activity | Jobs |
|---|---|
| Greet customers, patrons, or visitors | 21 |
| Clean facilities or equipment | 14 |