The tasks · Public Safety TelecommunicatorsSOC 43-5031.00
Record and maintain call details, dispatches, and messagesWhat can do this →
88% · agentMostly automatable
Enter, update, and retrieve information from databases and systemsWhat can do this →
85% · agentMostly automatable
Search databases and systems to determine unit availability and statusWhat can do this →
82% · agentMostly automatable
Answer routine inquiries and refer non-emergency callsWhat can do this →
58% · agentPartly automatable
Relay information and messages between emergency sites and agenciesWhat can do this →
42% · you keepPartly automatable
Determine response priorities and dispatch emergency unitsWhat can do this →
18% · you keepBarely automatable
The team4 agents · 1 need no setup
Call logging agent
Microsoft Access · Computer aided dispatch software · Microsoft Excel
Needs Computer aided dispatch software
Database management agent
911 system information databases · Law enforcement information databases · National Crime Information Center (NCIC) database
Needs 911 system information databases
Status monitoring agent
Computer aided dispatch software · Microsoft Excel · Web browser software
Needs Computer aided dispatch software
Call routing agent
Microsoft Outlook · Web browser software · Docs
● No integration needed
You keep this
Make final dispatch decisions and prioritize emergency responses under time pressureQuestion callers in real-time to assess emergencies and provide critical medical instructionsMaintain physical security of sensitive materials and facilitiesOperate and monitor live radio/alarm systems requiring immediate human judgment
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
