The tasks · Passenger AttendantsSOC 53-6061.00
Count, verify tickets and reservations, record passenger countsWhat can do this →
78% · agentMostly automatable
Record boarding/disembarking data and operational logsWhat can do this →
75% · agentMostly automatable
Provide route, gate, schedule, and terminal informationWhat can do this →
64% · agentPartly automatable
Respond to passenger questions, requests, and complaintsWhat can do this →
64% · agentPartly automatable
Explain and demonstrate safety procedures and equipmentWhat can do this →
48% · you keepPartly automatable
8% · you keepBarely automatable
The team4 agents · 4 need no setup
Passenger information agent
Web · Search · Email
● No integration needed
Inquiry response agent
Email · Chat · Docs
● No integration needed
Ticket verification agent
Microsoft Office software · Microsoft Word · Docs
● No integration needed
Passenger data recording agent
Microsoft Office software · Time tracking software · Sheets
● No integration needed
You keep this
Physically secure passengers (wheelchairs, seatbelts) and provide hands-on boarding assistancePerform in-person safety equipment checks and vehicle inspectionsPhysically open/close doors, signal operators, and manage real-time vehicle coordinationDeliver safety demonstrations requiring physical presence and immediate passenger trust
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
