The tasks · Order ClerksSOC 43-4151.00
Prepare invoices, shipping documents, and order-related reportsWhat can do this →
88% · agentMostly automatable
Obtain and enter customer information and order specificationsWhat can do this →
85% · agentMostly automatable
82% · agentMostly automatable
Respond to customer inquiries and complaintsWhat can do this →
64% · agentPartly automatable
Recommend merchandise and attempt to upsell products or servicesWhat can do this →
58% · agentPartly automatable
Inspect outgoing work and shipments for compliance with specificationsWhat can do this →
22% · you keepBarely automatable
The team5 agents · 5 need no setup
Documentation agent
Microsoft Excel · Microsoft Word · Email
● No integration needed
Order intake agent
Web browser software · Email · Docs
● No integration needed
Data verification agent
Microsoft Excel · Inventory management systems · Sheets
● No integration needed
Customer support agent
Email · Microsoft Outlook · Chat
● No integration needed
Product recommendation agent
Order management software · Email · Web
● No integration needed
You keep this
Physically inspect shipments and products for damage or defectsApprove final order fulfillment and authorize shipmentsOwn accountability for payment collection and financial transactionsResolve escalated customer disputes requiring human judgment
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
