The tasks · Hosts and Hostesses, Restaurant, Lounge, and Coffee ShopSOC 35-9031.00
Reservation management and customer inquiriesWhat can do this →
85% · agent
Menu information and order processingWhat can do this →
82% · agent
Staff coordination and communicationWhat can do this →
78% · agent
Supply ordering and inventory managementWhat can do this →
75% · agent
Customer service and complaint resolutionWhat can do this →
45% · you keep
Physical seating and facility managementWhat can do this →
20% · you keep
The team4 agents · 2 need no setup
Reservation management agent
OpenTable · Microsoft Excel · Email
Needs OpenTable
Menu and order processing agent
Hospitality Control Solutions Aloha Point-of-Sale · Docs · Chat
Needs Aloha Point-of-Sale
Staff coordination agent
Microsoft Office software · Email · Chat
● No integration needed
Supply management agent
Microsoft Excel · Email · Docs
● No integration needed
You keep this
Physically seat guests and manage dining room flowHandle escalated customer complaints requiring human judgmentMake final hiring and staffing decisionsEnsure physical cleanliness and safety standards
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
