The tasks · Hosts and Hostesses, Restaurant, Lounge, and Coffee ShopSOC 35-9031.00
Answer calls, take reservations, and manage booking recordsWhat can do this →
88% · agentMostly automatable
Process payments, operate cash registers, and prepare depositsWhat can do this →
85% · agentMostly automatable
Respond to customer inquiries and provide general informationWhat can do this →
62% · agentPartly automatable
Communicate with customers to address concerns and ensure satisfactionWhat can do this →
58% · agentPartly automatable
Greet and seat guests, assign tables by rotation and needsWhat can do this →
22% · you keepBarely automatable
Supervise dining staff, inspect facilities, and coordinate serviceWhat can do this →
18% · you keepBarely automatable
The team4 agents · 2 need no setup
Reservation & inquiry agent
OpenTable · Email · Chat
Needs OpenTable
Payment processing agent
Hospitality Control Solutions Aloha Point-of-Sale · Sheets
Needs Aloha Point-of-Sale
Customer information agent
Chat · Email · Docs
● No integration needed
Customer satisfaction agent
Chat · Email · Docs
● No integration needed
You keep this
Physically greet guests, assess party needs in real-time, and manage floor presenceSupervise and motivate staff on the floor, handle escalated complaints requiring human judgmentInspect physical dining areas and restrooms for cleanliness and safetyMake final hiring and training decisions for front-of-house staff
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
