Freight Forwarders, task by task.
The work this job is made of, grouped and scored on how much of its output software can produce today, then linked to what addresses it. What is left over is the job. The full activity list is underneath.
Also filed here36
- cargo agent
- export clerk
- import agent
- truck driver
- freight router
- air cargo agent
- freight analyst
- air export agent
- air export clerk
- route specialist
- freight forwarder
- export coordinator
- freight specialist
- ocean export clerk
- and 22 more
- SOC code
- 43-5011.01
- Activities scored
- 6
- In O*NET
- 19 activities
- Activities an agent can take on
- 5
- Grounded in
- O*NET 30.3
The tasks · Freight ForwardersSOC 43-5011.01
Documentation and compliance preparationWhat can do this →
88% agentMostly automatable
Shipping cost calculation and quotationWhat can do this →
85% agentMostly automatable
Route analysis and optimizationWhat can do this →
82% agentMostly automatable
Shipment tracking and record keepingWhat can do this →
80% agentMostly automatable
Client communication and status updatesWhat can do this →
64% agentPartly automatable
Rate negotiation with carriersWhat can do this →
25% you keepBarely automatable
The team5 agents 5 need no setup
Documentation agent
Microsoft Word · Microsoft Excel · CargoWise ediEnterprise
No integration needed
Cost calculation agent
Microsoft Excel · SAP software · Order management software
No integration needed
Route optimization agent
Microsoft Excel · TMW Enterprise Transportation Management Systems · Web browser software
No integration needed
Tracking agent
Package tracking software · Microsoft Excel · Email software
No integration needed
Client communication agent
Microsoft Outlook · Email software · Microsoft Word
No integration needed
You keep this
Negotiate final shipping rates and contract terms with carriersApprove high-value shipment arrangements and special cargo handlingOwn regulatory compliance accountability and customs clearance decisionsMaintain key client relationships and handle escalated shipping issues
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
The full activity list
All 19 detailed work activities O*NET records for Freight Forwarders, grouped by how much of each one software can take on. Every row has its own page.
Mostly automatable 10
Partly automatable 4
| Activity | Jobs |
|---|---|
| Explain regulations, policies, or procedures | 51 |
| Refer customers to appropriate personnel | 14 |
| Confer with others to conduct or arrange operational activities | 7 |
| Recommend packing or shipping methods | 4 |
Barely automatable 5
| Activity | Jobs |
|---|---|
| Identify opportunities to improve operational efficiency | 10 |
| Track goods or materials | 7 |
| Coordinate shipping activities with external parties | 6 |
| Assist individuals with paperwork | 6 |
| Negotiate financial arrangements | 5 |