The tasks · Freight ForwardersSOC 43-5011.01
Documentation and compliance preparationWhat can do this →
88% · agentMostly automatable
Shipping cost calculation and quotationWhat can do this →
85% · agentMostly automatable
Route analysis and optimizationWhat can do this →
82% · agentMostly automatable
Shipment tracking and record keepingWhat can do this →
80% · agentMostly automatable
Client communication and status updatesWhat can do this →
64% · agentPartly automatable
Rate negotiation with carriersWhat can do this →
25% · you keepBarely automatable
The team5 agents · 5 need no setup
Documentation agent
Microsoft Word · Microsoft Excel · CargoWise ediEnterprise
● No integration needed
Cost calculation agent
Microsoft Excel · SAP software · Order management software
● No integration needed
Route optimization agent
Microsoft Excel · TMW Enterprise Transportation Management Systems · Web browser software
● No integration needed
Tracking agent
Package tracking software · Microsoft Excel · Email software
● No integration needed
Client communication agent
Microsoft Outlook · Email software · Microsoft Word
● No integration needed
You keep this
Negotiate final shipping rates and contract terms with carriersApprove high-value shipment arrangements and special cargo handlingOwn regulatory compliance accountability and customs clearance decisionsMaintain key client relationships and handle escalated shipping issues
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
