The tasks · Eligibility Interviewers, Government ProgramsSOC 43-4061.00
Compile and verify applicant data and eligibility statusWhat can do this →
88% · agentMostly automatable
Interview applicants and recipients to gather informationWhat can do this →
85% · agentMostly automatable
Compute assistance amounts and monitor paymentsWhat can do this →
82% · agentMostly automatable
Prepare case records and required reportsWhat can do this →
80% · agentMostly automatable
Answer questions and explain eligibility requirementsWhat can do this →
62% · agentPartly automatable
Initiate grant/deny/terminate decisions and fraud investigationsWhat can do this →
35% · you keepPartly automatable
The team5 agents · 5 need no setup
Data Verification Agent
Microsoft Excel · Microsoft Access · Web browser software
● No integration needed
Interview Assistant Agent
Zoom · Microsoft Word · Email software
● No integration needed
Benefits Calculation Agent
Microsoft Excel · Microsoft Access · Sheets
● No integration needed
Case Documentation Agent
Microsoft Word · Microsoft Access · Docs
● No integration needed
Applicant Support Agent
Email software · Microsoft Word · Chat
● No integration needed
You keep this
Authorize final grant, modification, denial, or termination of assistanceOwn legal accountability for eligibility determinations and fraud findingsConduct in-person home visits and physical inspections for complianceApprove final benefit amounts and payment authorizations
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
