The tasks · Dispatchers, Except Police, Fire, and AmbulanceSOC 43-5032.00
Record and maintain dispatch filesWhat can do this →
88% · agent
Prepare work orders and schedulesWhat can do this →
85% · agent
Monitor personnel and equipment locationsWhat can do this →
82% · agent
Relay information and work ordersWhat can do this →
78% · agent
Coordinate service schedules and activitiesWhat can do this →
75% · agent
Confer with customers on service issuesWhat can do this →
35% · you keep
The team5 agents · 5 need no setup
Records Management Agent
Microsoft Access · Microsoft Excel · Database software
● No integration needed
Scheduling Agent
Scheduling software · Microsoft Excel · Kronos Workforce Timekeeper
● No integration needed
Location Tracking Agent
Global positioning system GPS software · Resource management software · Transportation management software
● No integration needed
Communications Agent
Email software · Microsoft Outlook · Computer aided dispatch software
● No integration needed
Coordination Agent
Scheduling software · Resource management software · Microsoft Excel
● No integration needed
You keep this
Handle escalated customer complaints requiring human judgmentMake final decisions on emergency resource allocationApprove major schedule changes affecting operationsMaintain accountability for safety-critical dispatch decisions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
No software category addresses thisWhy not