The tasks · Dispatchers, Except Police, Fire, and AmbulanceSOC 43-5032.00
Record and maintain dispatch files, logs, and operational recordsWhat can do this →
88% · agentMostly automatable
Prepare work orders, run schedules, and documentationWhat can do this →
85% · agentMostly automatable
Respond to customer requests, questions, and service issuesWhat can do this →
64% · agentPartly automatable
64% · agentPartly automatable
Schedule and dispatch workers, crews, equipment, and vehiclesWhat can do this →
62% · agentPartly automatable
28% · you keepBarely automatable
The team5 agents · 5 need no setup
Records & logging agent
Microsoft Access · Microsoft Excel · Database software
● No integration needed
Work order & scheduling agent
Scheduling software · Microsoft Excel · Microsoft Word
● No integration needed
Customer service agent
Email software · Microsoft Outlook · Chat
● No integration needed
Communication relay agent
Email software · Microsoft Outlook · Chat
● No integration needed
Dispatch scheduling agent
Scheduling software · Routing software · Microsoft Excel
● No integration needed
You keep this
Approve final dispatch decisions and resource allocations in emergency or high-stakes situationsOwn accountability for safety and regulatory compliance in crew and vehicle deploymentMake real-time judgment calls during critical incidents, accidents, or service disruptions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
