The tasks · Customer Service RepresentativesSOC 43-4051.00
Customer inquiry handling and information provisionWhat can do this →
88% · agent
Record keeping and transaction documentationWhat can do this →
85% · agent
Complaint resolution and problem solvingWhat can do this →
82% · agent
Billing calculations and payment processingWhat can do this →
80% · agent
Customer notifications and follow-up communicationsWhat can do this →
78% · agent
Sales promotion and upselling activitiesWhat can do this →
75% · agent
The team6 agents · 6 need no setup
Customer inquiry agent
Salesforce software · Microsoft Teams · Web
● No integration needed
Records management agent
Microsoft Excel · Salesforce software · Microsoft Access
● No integration needed
Complaint resolution agent
Salesforce software · Microsoft Word · Email
● No integration needed
Billing calculation agent
Microsoft Excel · Intuit QuickBooks · Salesforce software
● No integration needed
Customer notification agent
Microsoft Outlook · Salesforce software · Email
● No integration needed
Sales promotion agent
Salesforce software · Microsoft PowerPoint · Email
● No integration needed
You keep this
Final approval of refunds and billing adjustmentsEscalation decisions for complex customer disputesAccount closure and service discontinuation authorizationsHigh-value transaction approvals and fraud verification
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
No software category addresses thisWhy not