The tasks · Counter and Rental ClerksSOC 41-2021.00
Process orders, payments, and rental transactionsWhat can do this →
88% · agentMostly automatable
Maintain transaction records and customer countsWhat can do this →
85% · agentMostly automatable
Prepare rental forms and contractsWhat can do this →
82% · agentMostly automatable
Answer inquiries about availability, policies, and product detailsWhat can do this →
58% · agentPartly automatable
Advise on product use, care, and recommendationsWhat can do this →
52% · agentPartly automatable
Inspect, adjust, and physically handle rental itemsWhat can do this →
18% · you keepBarely automatable
The team5 agents · 4 need no setup
Transaction Processing Agent
Microsoft Excel · Database software · Inventory management systems
Needs Point-of-sale system
Records Management Agent
Microsoft Excel · Database software · Inventory management systems
● No integration needed
Contract Generation Agent
Microsoft Word · Docs · Database software
● No integration needed
Customer Inquiry Agent
Email · Chat · Database software
● No integration needed
Product Advisory Agent
Chat · Database software · Docs
● No integration needed
You keep this
Physically inspect, adjust, and handle rental equipment to ensure proper conditionGreet and build rapport with customers in person at the counterResolve disputes and make judgment calls on damage charges or policy exceptionsApprove returns and authorize refunds or credits
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
