The tasks · Correspondence ClerksSOC 43-4021.00
88% · agentMostly automatable
Read, triage, and determine disposition of incoming correspondenceWhat can do this →
85% · agentMostly automatable
Compile data, gather records, and prepare periodic reportsWhat can do this →
82% · agentMostly automatable
Maintain files, control records, and operational documentationWhat can do this →
80% · agentMostly automatable
Route correspondence and coordinate with departments on feasibilityWhat can do this →
58% · agentPartly automatable
Package and prepare records for certified mail shipmentWhat can do this →
12% · you keepBarely automatable
The team5 agents · 5 need no setup
Correspondence drafting agent
Microsoft Word · Microsoft Outlook · Microsoft Excel
● No integration needed
Intake triage agent
Microsoft Outlook · Email · Docs
● No integration needed
Data compilation and reporting agent
Microsoft Excel · Microsoft Access · Sheets
● No integration needed
Records maintenance agent
Microsoft SharePoint · Microsoft Access · Docs
● No integration needed
Routing and coordination agent
Microsoft Outlook · Email · Chat
● No integration needed
You keep this
Authorize and sign official correspondence requiring legal or financial accountabilityHandle physical packaging and certified mail preparationMake final decisions on complex or escalated customer disputesEnsure proper recording and security of collected funds
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
