The tasks · Computer User Support SpecialistsSOC 15-1232.00
Document system activities, transactions, and troubleshootingWhat can do this →
88% · agentMostly automatable
Answer user inquiries and provide technical supportWhat can do this →
85% · agentMostly automatable
Monitor and test system performanceWhat can do this →
82% · agentMostly automatable
Evaluate hardware/software and recommend improvementsWhat can do this →
78% · agentMostly automatable
Collaborate on system requirements and specificationsWhat can do this →
48% · you keepPartly automatable
Train users and supervise IT staffWhat can do this →
22% · you keepBarely automatable
The team4 agents · 4 need no setup
Documentation agent
Docs · Atlassian Confluence · Atlassian JIRA
● No integration needed
Technical support agent
Chat · Search · Atlassian JIRA
● No integration needed
System monitoring agent
Amazon Web Services AWS software · Elasticsearch · Atlassian JIRA
● No integration needed
Technology evaluation agent
Search · Docs · Sheets
● No integration needed
You keep this
Approve major system changes and hardware/software purchasesOwn accountability for system uptime and security incidentsDeliver in-person training and hands-on user coachingMake final hiring and staffing decisions for IT support team
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
