The tasks · Computer User Support SpecialistsSOC 15-1232.00
Technical documentation and knowledge managementWhat can do this →
88% · agent
Software and hardware evaluation and recommendationsWhat can do this →
85% · agent
User support and troubleshooting assistanceWhat can do this →
82% · agent
Training material developmentWhat can do this →
80% · agent
System performance monitoring and diagnosticsWhat can do this →
75% · agent
Hardware installation and physical repairsWhat can do this →
20% · you keep
The team5 agents · 5 need no setup
Documentation agent
Docs · Atlassian Confluence · Adobe Acrobat
● No integration needed
Evaluation agent
Docs · Sheets · Web
● No integration needed
Support agent
Chat · Docs · Atlassian JIRA
● No integration needed
Training agent
Docs · Adobe Creative Cloud software · Adobe Photoshop
● No integration needed
Monitoring agent
Sheets · Docs · Web
● No integration needed
You keep this
Final approval of system changes and upgradesPhysical hardware installation and on-site repairsHiring and personnel management decisionsAccountability for system security and compliance
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
