The tasks · Computer Network Support SpecialistsSOC 15-1231.00
Network monitoring and performance analysisWhat can do this →
88% · agent
Documentation and reporting activitiesWhat can do this →
85% · agent
Security analysis and breach reportingWhat can do this →
82% · agent
Technical support and troubleshootingWhat can do this →
78% · agent
Network configuration and setupWhat can do this →
45% · you keep
Hardware installation and maintenanceWhat can do this →
25% · you keep
The team4 agents · 3 need no setup
Network monitoring agent
Splunk Enterprise · Microsoft Excel · Python
● No integration needed
Documentation agent
Microsoft Word · Microsoft SharePoint · Adobe Acrobat
● No integration needed
Security analysis agent
Splunk Enterprise · Microsoft Excel · Python
● No integration needed
Technical support agent
ServiceNow · Microsoft Office software · Chat
Needs ServiceNow
You keep this
Approve critical network configuration changesOwn accountability for security breach responsesPerform physical hardware installations and repairsMake final decisions on network architecture changes
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three.
The most automatable work in this job, and what actually addresses it. Each one has a page of its own showing every occupation that does it.
No software category addresses thisWhy not
