The tasks · Computer Network Support SpecialistsSOC 15-1231.00
Network monitoring, analysis & reportingWhat can do this →
88% · agentMostly automatable
Documentation & knowledge base maintenanceWhat can do this →
87% · agentMostly automatable
Security configuration & breach analysisWhat can do this →
85% · agentMostly automatable
Troubleshooting & remote supportWhat can do this →
82% · agentMostly automatable
Network configuration & software installationWhat can do this →
78% · agentMostly automatable
On-site hardware maintenance & cable installationWhat can do this →
18% · you keepBarely automatable
The team5 agents · 4 need no setup
Network monitoring & analysis agent
Splunk Enterprise · Microsoft Excel · Python
● No integration needed
Documentation agent
Microsoft Word · Microsoft SharePoint · Docs
● No integration needed
Security analysis agent
Microsoft Azure software · Antivirus software · Python
● No integration needed
Support troubleshooting agent
ServiceNow · Microsoft Active Directory · Chat
Needs ServiceNow
Configuration automation agent
Microsoft PowerShell · Python · Bash
● No integration needed
You keep this
Approve critical security policy changes and access permissionsOwn accountability for network uptime and disaster recovery decisionsPerform physical hardware installation, repair, and cable runs on-siteEscalate and own resolution of high-stakes network outages affecting business operations
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
