The tasks · Computer, Automated Teller, and Office Machine RepairersSOC 49-2011.00
Documentation and record-keepingWhat can do this →
88% · agentMostly automatable
Technical data analysis and diagnosticsWhat can do this →
82% · agentMostly automatable
Software installation and configurationWhat can do this →
78% · agentMostly automatable
Parts inventory management and orderingWhat can do this →
58% · agentPartly automatable
Customer problem assessmentWhat can do this →
48% · you keepPartly automatable
Physical repair and component replacementWhat can do this →
12% · you keepBarely automatable
The team4 agents · 3 need no setup
Documentation agent
Microsoft Word · Microsoft Excel · ServiceNow
● No integration needed
Diagnostic analysis agent
Microsoft Excel · Database software · Personal computer diagnostic software
● No integration needed
Software deployment agent
Microsoft Windows · Linux · Symantec Altiris Deployment Solution
● No integration needed
Inventory management agent
Microsoft Excel · Inventory control system software · Email
Needs Inventory control system
You keep this
On-site physical repair, disassembly, reassembly, and hands-on component replacementFinal approval of repair decisions and warranty determinationsIn-person customer training and emergency service callsAccountability for equipment safety and compliance certifications
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
