The tasks · CashiersSOC 41-2011.00
Process transactions, calculate totals, and reconcile salesWhat can do this →
88% · agentMostly automatable
Record sales data and maintain transaction recordsWhat can do this →
85% · agentMostly automatable
Answer customer questions and provide informationWhat can do this →
64% · agentPartly automatable
Handle phone inquiries and direct callsWhat can do this →
64% · agentPartly automatable
Monitor checkout stations and sales activitiesWhat can do this →
55% · agentPartly automatable
Greet customers and provide in-person assistanceWhat can do this →
18% · you keepBarely automatable
The team5 agents · 5 need no setup
Transaction reconciliation agent
Microsoft Excel · Bookkeeping software · Database software
● No integration needed
Sales recording agent
Microsoft Excel · Database software · Bookkeeping software
● No integration needed
Customer inquiry agent
Chat · Email · Database software
● No integration needed
Phone support agent
Chat · Email · Database software
● No integration needed
Sales monitoring agent
Microsoft Excel · Database software · Bookkeeping software
● No integration needed
You keep this
Provide physical presence and in-person customer service at checkoutHandle cash and verify physical currency accuracyResolve escalated customer complaints requiring human judgmentSupervise staff and make personnel decisions
Automatability scores estimate how much of a task an agent can reliably do today, grounded in O*NET task data. They are not predictions of job loss.
Start with these three
The most automatable work in this job, and the one tool we would use for each. Every task has a page of its own with the reasoning and every occupation that does it.
